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(1 votes) 
May 16, 2014
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Hi there. I have written multiple messages via the “contact us” function on this site to cancel my membership, but I have never received a response. I also tried calling the number on the site, but it's been disconnected. I just got an email from BluePay saying that my account has been charged yet again. And now I called the phone number on the BluePay site, and guess what? It's been disconnected.
Can someone please help me? I'm totally stuck. Thanks.
TPE Management
April 6, 2010
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Sorry for the trouble. I could not find any messages in our system, but regardless I have cancelled your recurring payments and refunded your last payment (the refund may take a few days to show up).
I'm going to leave your account active for a month for the trouble.
Thanks for your patience!
May 16, 2014
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Thank you for taking care of it. You should be aware though that the “contact us” thing isn't working. I used it at least four times and asked for a response, and obviously didn't get one. You should also know that the contact # at the bottom of the “contact us” page doesn't work, nor does the help # on the bluepay site. So there's really no way to cancel a subscription, since that's how the site instructs you to do it.
Regardless, thanks again for taking care of this. Much appreciated!
May 16, 2014
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And…just FYI: The refund already showed up. So thank you again for your help!
TPE Management
April 6, 2010
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Not sure the issue with the contact us form. I've tested it several times and it works with no issue.
What browser are you using?
We are working on getting the phone number changed as that is old. Thanks for pointing that out!
June 12, 2013
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The contact form is a potential problem for me too.
I logged in to check if I was no longer a member. I had sent a message about needing/wanting to cancel my membership pretty much a month ago via the contact form, but can (unfortunately) log in. I guess this means I am still a member.
Please cancel my account from pretty much a month ago, and return any payment taken since. I don't know if this has happened, but suspect it has if I am still a member.
Thanks in advance.
June 12, 2013
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Just checked: my last visit was 22 June when I sent the cancellation 'contact us' message.
TPE Management
April 6, 2010
Offline
Checked with support and your request was received. And payments were cancelled. Last payment collected was on June 11th. Your membership is actually set to expire on July 22nd. When you are a member for a significant amount of time your account often picks up a few extra days of “membership life” over time so does not always expire exactly one month from your last payment. This has something to do with the way PayPal communicates with our platform. Support could explain it better than I. 
But I just wanted to let you know that your request to cancel was received and processed. Thanks for giving us the heads up though as we definitely want to be sure that everything is working as it should be.
Im asking our programmer to double checkt he Contact Us form (on every browser) to make sure everything is working as it should be.
Thanks again guys!
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