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can`t watch TPE vids
tjessop
Flounder
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Forum Posts: 6
Member Since:
May 30, 2012
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January 9, 2013 - 1:46 pm
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Hey guys, ive been a memeber here for almost a year now and all of a sudden i can't watch any videos? i log in fine, updated profile and still it says “sorry you do not have access to this content” “view plans and pricing”. anyone having the same problem?? this just started happening a few days ago and i tried contacting TPE and i got no replys over the last couple days:( just wanna know whats going on. thanks

 

Travis

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Killingbird
Cary, NC

TPE Management
Forum Posts: 4582
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April 6, 2010
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January 10, 2013 - 11:09 am
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Hey Travis –

 

Looks like support got your email, and replied.  Here is there reply:

 

Hi Travis,

 

It appears that PayPal tried to collect the payment from your account and it failed for some reason.  Did the expiration date on your credit card change?  Please let us know and we will reactivate things so it can try and get payment.

 

Thanks,

 

TPE Support

 

I checked your records and your payment first failed on 12/29.  Then the retry failed on 1/3.  Finally the sub was cancelled on 1/8.

 

Maybe our emails are going to your spam folder?

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