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Hi all,
I had my pokerstars accound frozen by pokerstars 3 days ago and I can't get them to unfreeze it. I have answered all their questions and sent them proof for my account and they still have not unfroze the account. Is there anything I can do to get them to unfreeze the account? Can I take any legal action.
It seems like they froze my account because of someone in the home game I joined. But I really have nothing to do with that person. I have not played in the home game at all yet. I have never received any money transfers from this player. I actually have never played on the same table as this player.
I tried to explain this to pokerstars but it seems to be going nowhere. I am trying to earn money playing poker but I have had no access to account for 3 days going on 4 now. I have done everything they have asked for. I am at loss for what to do. Anybody have any opinions??
Thanks in advance
June 22, 2010
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Why did they specifically freeze your account? Did someone accuse you of misconduct or something?
"Your either in Sheen's Korner or your with the trolls."
They just said they have frozen it because I have a close relationship with another player but I have no idea what means. The only thing I have ever done with the player in question is join his home game. Other than that I have no relationship with this player. He is a friend of a friend and I haven't even seen that guy in like 6 months.
Try posting your issue with PS on Pocket Fives. You always hear about someone's acct. getting frozen alot on FT or PS. Search through the forums on there to help you out maybe. There is also a PS rep who posts things from time to time, “Pokerstars steve”. You can try and PM him if all else fails.
July 3, 2010
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Ever share the same PC as anyone? Ever receive money transfers from people?
I have never shared my pc with anyone, I have never received any money transfers from anyone. I have not broken any of their rules. I don't multi-account. I am the only one in the home game to have their account frozen. This guy is not even a close friend of mine. He is a friend of a friend. This is why don't understand what is going on. I have done absolutely nothing wrong. I play by the rules. It has been 4 days now that I can't get in to my account
June 22, 2010
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Did you try contacting the other guy and see if his account was frozen?
"Your either in Sheen's Korner or your with the trolls."
I talked to the other guy and his account was not frozen. He said he sent stuff in this morning that pokerstars wanted and my account should be fine. But it is now almost 9pm and I still can't get into my account.
This is so ridiculus. I don't know what else I can do. I have emailed pokerstars a number of times and it's really getting nowhere with them.
Anybody have any suggestions I what I should do now?
June 22, 2010
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Sounds like they think you may be multi-accounting. Did they request anything from you? They should contact the other guy once they accept his info and let him know. What ever they decide with him, will probably happen to you. Hopefully it will be good news. I know this really sucks.
"Your either in Sheen's Korner or your with the trolls."
Can finally get into my Pokerstars account after a week.
TPE Management
April 6, 2010
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good to hear you are back in action!
June 22, 2010
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Scott610 said:
Can finally get into my Pokerstars account after a week.
That is great, did you ever find out what the hassle was about?
"Your either in Sheen's Korner or your with the trolls."
Apparently they thought I was the same person as the other account. I just don't understand if they thought that then why weren't both the accounts frozen. He was still playing poker on Pokerstars while my account was frozen for a week. It took them about 6 or 7 emails before they would tell me why my account was frozen.
Very frustrating experience!
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